Privacy Policy

Stravikon respects your privacy and is committed to handling personal information carefully, responsibly, and transparently.

This Privacy Policy explains how Stravikon collects, uses, stores, and protects information provided through our website, enquiry forms, email, phone, WhatsApp, LinkedIn, Instagram, or other communication channels.

1. Information We Collect

When you contact Stravikon or submit an enquiry, we may collect information such as:
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a. Your full name
b. Email address
c. Phone number
d. Company name
e. Country or location
f. Origin and destination details related to an enquiry
g. Product, sourcing, procurement, import-export, or trade requirement details
h. Any other information you choose to provide in your message

We do not ask you to submit sensitive personal information through our website form. Please do not provide sensitive personal information, confidential documents, payment information, or identification documents unless Stravikon specifically requests them through an appropriate channel.

2. How We Use Your Information

Stravikon may use the information you provide to:

a. Review and respond to your enquiry
b. Understand your sourcing, procurement, import-export, or cross-border trade requirement
c. Communicate with you about your enquiry
d. Assess suitable next steps
e. Coordinate relevant trade-related information
f. Improve our website, communication, and customer enquiry process
g. Maintain business records where reasonably required

We use the information you provide only for legitimate business purposes connected with your enquiry, communication with you, and the operation of our business.

3. How We Collect Information

We may collect information when you:

a. Submit an enquiry form on our website
b. Contact us by email, phone, WhatsApp, LinkedIn, or Instagram
c. Communicate with us about a sourcing, procurement, import-export, or trade requirement
d. Interact with our website or business communications

4. Sharing of Information

Stravikon does not sell your personal information.

We may share relevant information only where reasonably necessary to respond to your enquiry, operate our business, or support the trade coordination process. This may include sharing limited enquiry-related information with service providers, technology providers, logistics partners, professional advisers, or other relevant parties where required for the purpose of reviewing or progressing your enquiry.

We only share information that is relevant to the purpose for which it is being used.

5. Website, Hosting, and Third-Party Services

Our website and communication systems may rely on third-party service providers for hosting, form submissions, email delivery, analytics, security, storage, or communication tools.

These providers may process limited information on our behalf where necessary to operate the website or respond to enquiries.

6. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand website performance, improve user experience, and monitor general website activity.

These tools may collect information such as browser type, device type, pages visited, and general usage patterns. This information is generally used in an aggregated or technical form and is not used to identify individual visitors unless required for security, legal, or operational reasons.

7. How We Store and Protect Information

Stravikon takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We aim to keep information secure by using appropriate business, technical, and administrative measures. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, meeting legal or regulatory obligations, resolving disputes, or supporting ongoing business communication.

When information is no longer required, we may delete, de-identify, or securely archive it.

9. International Communication and Trade Enquiries

Because Stravikon supports sourcing, procurement, import-export, and cross-border trade enquiries, some business communications may involve parties, systems, or service providers located in different countries.

Where information is shared or handled in connection with an enquiry, we aim to limit it to what is relevant and necessary for the purpose of that enquiry.

10. Access, Correction, or Deletion Requests

You may contact Stravikon to request access to, correction of, or deletion of personal information we hold about you, subject to any legal, business, or record-keeping requirements that may apply.

To make a request, contact us at: info@stravikon.com

11. Contact Us

If you have any questions about this Privacy Policy or how Stravikon handles personal information, please contact us at: info@stravikon.com
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12. Updates to This Privacy Policy

Stravikon may update this Privacy Policy from time to time. The current Privacy Policy is the version published on this website.